Delivery method and timing
Files are delivered digitally through My downloads after payment is confirmed and database verification is complete. No physical item is shipped. Payment confirmation alone does not mean the file is ready. If you need delivery by a particular date, confirm that deadline with support before paying.
Failed delivery: replacement or refund
If all or part of the purchased database cannot be delivered as agreed, PsychScout will provide new verified records to replace the failed portion or refund the amount attributable to that portion. For a partially failed delivery, the remedy covers the failed part of the order. Contact Support with your order reference and the missing or failed portion so we can review it and confirm the replacement or refund. Mandatory legal rights and payment-provider dispute rights remain unaffected.
Cancel or change an order
Contact support as soon as you need to cancel or change the selected specialty or location. Include the order ID and requested change. Whether an order can be stopped depends on the work already performed and the terms agreed for that order. Sending a request is not confirmation that the order has been cancelled.
Wrong, missing or unusable files
Tell support if a file cannot be opened, does not match the purchased filters, is missing, or if a payment was duplicated. Describe the issue and provide the order reference. We will review the problem and work to restore access or correct the file. If a purchased portion cannot be delivered as agreed, the replacement-or-refund policy above applies.
Data-quality concerns
Please report a quality issue within seven calendar days of delivery, with the affected records and relevant check results. The preview does not promise a universal deliverability percentage. A lack of campaign responses is different from a file failing its agreed specifications. This review window does not restrict rights that applicable law or your payment provider gives you.
Expired links and refund requests
A link expiry does not mean a new purchase is automatically required. Ask support about access to the original file. For a refund request, use Support and include the payment reference and reason, not your card details. Obtain written confirmation of any approved amount and payment route. Bank and payment-provider processing times may differ.
Before you pay
Read the purchase terms and review the displayed USD total. Confirm any delivery deadline or refund condition essential to your decision in writing before payment. No policy on this page overrides mandatory legal protections or payment-provider dispute rights.
Contact PsychScout
Use our contact form for questions and privacy requests, or Support for an existing order.
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